Snapshot
A fast-moving marine team needed benefits that worked across sites, shifts, and hospitals.
Aries Marine runs a mixed workforce across Sharjah operations, Dubai project sites, offshore support, finance, HR, and technical services. Their group medical policy was active, but day-to-day usage still depended on HR interpreting benefits, chasing approvals, and explaining network rules.
The problem was not only insurance cost. It was the operational drag around Daman benefit clarity, Nextcare pre-authorisations, reimbursement documents, CD account visibility, and wellness engagement for employees working different shifts.
Leadership wanted a pilot that could prove value before renewal: reduce avoidable AED spend, route claims correctly, help employees use covered care, and give HR a single operating view.
The goal was simple: keep the group medical policy compliant and useful, while taking routine benefits work out of HR's inbox.
What Aries Health changed
AED savings model
Renewal options were normalised across Daman benefits, Nextcare access, CD float, and exclusions so finance could compare true annual cost.
Claims routing
Cashless requests, reimbursement documents, CCN references, and rejection follow-ups moved into one guided TPA workflow.
Care access
Employees received e-card help, multilingual medical guidance, teleconsults, and Aster/NMC network direction without chasing HR.
HR outcomes
Monthly endorsement lists, dependents, Emirates ID checks, and benefit queries became trackable instead of living in scattered chats.
Pilot workflow
Map the UAE policy reality
Aries Health reviewed Daman plan design, Nextcare routing, Sharjah and Dubai hospital usage, CD balance exposure, and claims history.
Clean the workforce file
The HR roster was rebuilt around Emirates ID, visa status, grade, dependents, and network tier so endorsements could move without rework.
Launch guided member support
Employees were directed to e-cards, multilingual care navigation, teleconsults, wellness nudges, and reimbursement document checklists.
HR, finance, and employee outcomes
AED 312,000 annualised savings opportunity identified before renewal sign-off- 19 of 20 cashless cases routed to Nextcare with same-day visibility
- 82% of covered members activated e-cards, wellness content, or care chat
- HR escalations reduced to policy exceptions, approvals, and workforce changes
