Terms of service

01Using AmzoCare

These terms cover AmzoCare consumer websites and mobile services. Read them alongside the Privacy Policy and the details shown for the service you choose. Employer benefits and business administration have separate corporate terms.

AmzoCare helps you find and request care. A directory listing does not establish a partnership, guarantee availability or confirm an appointment.

02Your account and family

Provide accurate contact and delivery details and keep verification codes and sign in credentials private. Tell our team if you believe someone has accessed your account without permission.

When requesting care for someone else, provide accurate patient and recipient details and make sure you have their permission or the authority to act for them. A delivery recipient can be different from the account holder.

03Appointment requests

Submitting a request starts care coordination. Your preferred doctor, facility, date and time remain preferences until the coordinator confirms the booking with you.

If your requested option is unavailable, our team may suggest alternatives. You can review the proposed doctor, facility and timing before accepting. Clinical advice and treatment remain the responsibility of the healthcare professional providing them.

04Prescriptions and medicines

Uploading a prescription requests pharmacist review. It does not guarantee dispensing. Prescription validity, medicine availability and suitability must be checked before fulfilment.

Review the confirmed medicines, price and delivery details before agreeing to proceed. Do not upload a prescription that belongs to another person unless you are authorised to act for them.

05Lab tests and home visits

Collection type, location and preferred timing must be confirmed with the provider. Follow the preparation instructions supplied for your test.

Test results require appropriate clinical interpretation. Contact a qualified healthcare professional about their meaning and any next steps.

06Prices and payment

Review the amount, currency, delivery fees and any other displayed charges before authorising payment. Where a service needs a quote, the team will confirm its price before asking you to pay.

Saving a payment method does not itself confirm an appointment or an order. Insurance eligibility, coverage and any patient contribution require confirmation; entering an insurer name is not coverage approval.

07Cancellations, refunds and concerns

Contact support with your request or order reference to ask about a change, cancellation or refund. The service stage and the terms presented when you confirm the booking or order determine which options are available, subject to applicable consumer rights.

Tell us promptly about missing, damaged or incorrect items, payment concerns or problems with a service. Keep relevant order details so the team can investigate. Nothing in these terms removes rights or remedies that cannot be excluded under applicable UAE law.

08Memberships

Review the plan price, included services, renewal terms and cancellation information before subscribing. Benefits depend on the plan you select and the service conditions shown to you.

09Health information and emergencies

Body scores, educational content and wellness activities are for general wellness information. They do not diagnose illness or replace professional medical advice.

AmzoCare is not an emergency service. In a medical emergency in the UAE, call 998 for an ambulance. Do not wait for an appointment request or support reply.

10Updates and contact

We may update these terms as services change. The revised date is shown on this page. Contact Help and support with questions about these terms or a service request.