Privacy policy

01Who this policy covers

This policy describes AmzoCare consumer services for account holders and people they are authorised to assist. Separate corporate policies describe employer benefit administration.

02Information you provide

Depending on the service, information can include your name, contact details, account verification information, saved addresses, patient details, appointment preferences, prescriptions, reports, insurance information and support messages.

Payment providers process payment information. Your account may store payment references and payment method details needed to display and manage your payments. Technical logs and device information support authentication, reliability and troubleshooting.

03Why information is used

Information is used to manage your account, coordinate requested care, arrange fulfilment, process payments, maintain your records, send service updates, respond to support requests and protect the service against misuse. Provide only information relevant to your request.

04Optional health sync

Readings you choose to sync from Apple Health (iPhone) or Health Connect (Android) can include daily step count, heart rate variability, resting heart rate, respiratory rate, sleep sessions, active minutes, active energy burned, walking or running distance and weight. Access depends on the permissions you grant. If you connect health sync, readings upload privately after sign-in, when you open the app and in the background when your phone permits it. Watch data must first be available in Apple Health or Health Connect.

Apple Health and Health Connect readings are used to calculate the Sleep, Recovery and Movement scores and to show readings in your own health records. Active energy burned, walking or running distance and weight are not used in any score. Your latest weight can appear on the Body page. We do not share them with your employer or an insurer, or use them for advertising.

For Apple Health and Health Connect, Clear synced health data on the Body page removes device readings from your AmzoCare account and switches syncing off. You can also manage permissions in your phone settings. Uploaded reports and entries from other sources are separate records.

05Care coordination and service providers

Information needed to fulfil a request may be shared with the healthcare professional, facility, pharmacy, laboratory, courier or payment provider involved. Authorised AmzoCare staff use request details to coordinate care and handle support.

Operational alerts can notify the team that a request needs attention, with a reference and a link to the protected dashboard. Communications and hosting providers support delivery of these services. Provider records may also be subject to that provider’s own privacy policy.

06Family members and recipients

When you add another person’s information, you must have their permission or appropriate authority, such as parental responsibility. Check that the selected patient and delivery recipient are correct before submitting a request.

07Storage and retention

Information is retained as needed for the requested services, account administration, dispute handling and applicable recordkeeping obligations. Deletion requests may be subject to records that must lawfully be retained.

Service providers may process information in different locations. Applicable requirements for sensitive health information and international processing must be taken into account when choosing and operating these services.

08Messages and updates

Verification codes, booking updates, order messages and support replies help operate the service. Notification preferences let you manage supported alert channels.

Optional email updates require a separate choice. You can ask support to stop nonessential updates. Health information is not used to target advertising.

09Your choices and requests

You can update available account details, manage saved addresses and change supported notification preferences in your account. Contact support to request access, correction or deletion of your information, or to raise a privacy concern.

We may need to verify your identity and authority before disclosing or changing personal information. Applicable UAE law determines the rights and exceptions relevant to your request.

10Policy changes

Changes will be published here with a revised date. Contact Help and support if you need clarification about how a specific service uses your information.